Refund Policy

Last updated: August 31, 2026

This Refund Policy explains when Darkidox may provide a refund, replacement, or redelivery for purchases made through darkidox.com. Darkidox is operated by Emilis Jarašūnas, trading as Darkidox under Lithuanian individual activity certificate No. 1547229.

1. 24-Hour Delivery Guarantee

We aim to complete every order within 24 hours after:

  • payment has been successfully confirmed;
  • the customer has provided complete and accurate delivery information
  • the customer is available to complete any required in-game delivery steps.

If we are unable to deliver an order within 24 hours for reasons within our control, the customer may contact us to request assistance, redelivery, replacement, or a refund.

The 24-hour delivery period is paused while we are waiting for the customer to:

  • respond to our messages;
  • provide or correct their username or other delivery information;
  • accept a trade, invitation, or friend request;
  • remove an account or trading restriction; or
  • complete another action reasonably required for delivery.

Delays caused by game outages, platform maintenance, trade restrictions, security checks, payment reviews, or circumstances outside our reasonable control do not automatically constitute a breach of the 24-hour delivery guarantee. We will nevertheless attempt to complete the order as soon as reasonably possible or provide another appropriate resolution.

2. Digital Items Are Final After Delivery

Due to the nature of digital in-game items, once an order has been successfully delivered, the purchase is considered final and non-refundable, except where a refund or another remedy is required by applicable law.

Digital items generally cannot be reliably returned, recovered, revoked, or verified as unused after they have been transferred to the customer’s account. For this reason, we do not accept returns or exchanges based solely on a change of mind after delivery.

An order may be considered delivered when the purchased item or service has been transferred or supplied to the username, account, character, game server, wallet, or other destination provided by the customer.

3. When a Refund, Replacement, or Redelivery May Be Available

We may provide an appropriate resolution in the following situations.

3.1 Non-Delivery

If the purchased item or service has not been delivered and we are unable to complete delivery within a reasonable period after the customer contacts us, the customer may be eligible for a refund.

3.2 Incorrect Item or Material Misdelivery

If the customer receives an item that is materially different from the item described in the order, we will normally attempt to correct or redeliver the order.

If correction or redelivery is impossible, the customer may be eligible for a full or partial refund, depending on the affected portion of the order.

3.3 Duplicate Charge

If the customer is charged more than once for the same order due to a verified payment processing error, the duplicate amount will be refunded.

Multiple orders intentionally submitted by the customer are not considered duplicate charges.

3.4 Cancellation Before Delivery

A customer may request cancellation before fulfillment has started. We cannot guarantee that an order can be cancelled once preparation or delivery has begun.

If we cancel an order before any item or service has been delivered, the applicable payment will be refunded.

3.5 Unable to Fulfill

If we cannot fulfill an order because the item is unavailable, delivery is technically impossible, or the relevant game or platform prevents delivery, we may offer:

  • an equivalent replacement;
  • another item of equal value;
  • store credit, with the customer’s agreement; or
  • a refund to the original payment method.

The customer will not be required to accept store credit instead of a refund where a monetary refund is required by applicable law.

4. When Refunds Are Normally Not Available

Subject to applicable consumer law, refunds are normally not provided in the following situations.

4.1 Successfully Delivered Orders

An order is not refundable where our records reasonably demonstrate that the correct item or service was delivered to the details supplied by the customer.

4.2 Incorrect Information Provided by the Customer

We are not responsible for loss resulting from inaccurate information supplied by the customer, including an incorrect:

  • username;
  • account name;
  • character name;
  • server;
  • game selection;
  • platform; or
  • delivery destination.

Customers must carefully verify all delivery information before submitting an order. If an item has already been delivered to the destination entered by the customer, recovery or reimbursement may not be possible.

4.3 Failure to Follow Delivery Instructions

A refund may be denied if delivery fails because the customer:

  • does not follow reasonable delivery instructions;
  • repeatedly rejects or ignores a required trade or invitation;
  • does not respond to support;
  • prevents delivery through their own actions; or
  • is unavailable during an agreed delivery arrangement.

This section does not apply where the failure was caused by unclear or incorrect instructions provided by Darkidox.

4.4 Account or Platform Restrictions

We are not responsible for delivery problems or losses caused by circumstances outside our control, including:

  • trade locks or cooldowns;
  • account restrictions;
  • game or platform bans;
  • parental controls;
  • regional limitations;
  • full inventories;
  • platform maintenance;
  • game updates;
  • changes to trading systems; or
  • enforcement actions taken by a game developer or platform operator.

4.5 Change of Mind

A delivered digital item is not refundable because the customer:

  • no longer wants it;
  • purchased the wrong product;
  • found a different price elsewhere;
  • stopped playing the game;
  • changed accounts; or
  • is dissatisfied with a later change made by the game or platform.

4.6 Changes in Market Value

The value or popularity of virtual items may change over time. Price increases, price decreases, game updates, trading changes, or market fluctuations after purchase do not create a right to a refund.

5. Unclaimed Orders

An order may be treated as unclaimed when delivery cannot be completed because the customer:

  • does not respond;
  • is unavailable;
  • has provided incomplete or incorrect information;
  • does not complete the required delivery steps; or
  • otherwise prevents fulfillment.

In these circumstances, the 24-hour delivery guarantee will be paused.

We may contact the customer using the email address or other contact information associated with the order. The customer remains responsible for monitoring their email, including spam or junk folders.

If an order remains unclaimed for 14 days after our first documented delivery attempt, we may cancel the order and issue a refund to the original payment method.

Instead of a monetary refund, store credit may be provided only where the customer voluntarily agrees to receive it.

If our records show that the item was already successfully delivered, the order will not be treated as unclaimed merely because the customer did not reply or confirm receipt.

6. Delivery Records and Evidence

To verify fulfillment and protect both customers and Darkidox, we may maintain records relating to an order, including:

  • WooCommerce order information;
  • payment confirmation;
  • customer-provided delivery details;
  • chat and email correspondence;
  • delivery timestamps;
  • screenshots or recordings;
  • trade confirmations;
  • game, platform, or account identifiers;
  • internal fulfillment records; and
  • other information reasonably demonstrating delivery.

Where these records reasonably show that the correct item or service was supplied to the details provided by the customer, the order may be considered successfully delivered.

These records will be handled in accordance with our Privacy Policy and applicable data protection law.

7. How to Request Help or a Refund

Before requesting a refund, please contact Darkidox Support so that we have an opportunity to investigate and resolve the issue.

You can contact us through:

Email: support@darkidox.com
Live Chat: available on darkidox.com

Please provide:

  • your order number;
  • the email address used for the order;
  • your game and username;
  • a clear description of the problem; and
  • relevant screenshots or other supporting information, where available.

Customers should report delivery problems within 7 days after the purchase or delivery date so that we can investigate while relevant records remain readily available.

This requested reporting period does not limit any mandatory consumer rights or remedies available under applicable law.

8. Resolution Process

Once we receive a request, we may verify:

  • the payment and order information;
  • the delivery details submitted by the customer;
  • our communication and fulfillment records;
  • whether the item was delivered;
  • whether the item matched the order; and
  • whether any account or platform restriction prevented delivery.

Where a problem can be corrected promptly and reliably, replacement, correction, or redelivery will normally be offered first.

If delivery or correction is impossible, or if a refund is otherwise required, we will issue an appropriate full or partial refund.

9. Refund Method and Processing Time

Approved monetary refunds will normally be issued to the original payment method.

A different refund method or store credit may be used only where:

  • the original payment method cannot receive the refund;
  • the customer expressly agrees to the alternative; or
  • applicable law permits or requires another method.

After a refund has been issued by Darkidox, it may take approximately 5–10 business days to appear in the customer’s account. The exact processing time depends on the customer’s bank, card issuer, payment provider, and country.

Darkidox cannot control processing delays caused by financial institutions after the refund has been submitted.

10. EU and EEA Customers – Right of Withdrawal

Customers located in the European Union or European Economic Area may generally have a 14-day statutory right to withdraw from certain distance contracts.

However, special rules apply to digital content that is not supplied on a physical medium and to fully performed digital services.

Where legally applicable, by expressly requesting immediate fulfillment during the withdrawal period and acknowledging the loss of the right of withdrawal, the customer agrees that Darkidox may begin delivering the digital order before the 14-day withdrawal period expires.

Once the digital content has been supplied or the applicable digital service has been fully performed, the customer may lose the statutory right to withdraw, provided that all legally required consent, acknowledgement, and confirmation requirements have been satisfied.

If fulfillment has not started or the required conditions for losing the withdrawal right have not been met, an eligible EU or EEA customer may exercise their statutory withdrawal right by contacting support@darkidox.com with:

  • the subject line “WITHDRAWAL”;
  • their full name;
  • order number;
  • order email address; and
  • a clear statement that they wish to withdraw from the contract.

Nothing in this section removes the customer’s statutory rights where digital content or a digital service is not supplied, is defective, or does not conform to the contract.

11. Chargebacks and Payment Disputes

Customers should contact Darkidox Support before filing a chargeback or payment dispute. We will make reasonable efforts to investigate and resolve legitimate order problems.

If a chargeback is filed, we may provide the payment processor or financial institution with relevant evidence, including:

  • order information;
  • customer communications;
  • delivery records;
  • timestamps;
  • screenshots;
  • trade confirmations; and
  • other evidence of authorization or fulfillment.

Filing a dishonest or abusive chargeback for an order that was successfully delivered may result in restriction or refusal of future service, where permitted by law.

A customer’s use of the chargeback process does not remove any rights provided by applicable law.

12. Fraud and Abuse

We may refuse, cancel, investigate, or restrict orders where we reasonably suspect:

  • payment fraud;
  • unauthorized payment activity;
  • identity misuse;
  • refund abuse;
  • chargeback abuse;
  • manipulation of delivery evidence; or
  • another attempt to obtain digital items without valid payment.

Where an order is cancelled before delivery because of a fraud or security review, any refund will be handled according to the payment provider’s rules and applicable law.

13. Changes to This Policy

We may update this Refund Policy to reflect changes to our services, delivery methods, payment providers, or legal obligations.

The date shown at the top of this page indicates when the policy was last updated. Changes will apply to purchases made after the updated policy becomes effective, unless applicable law requires otherwise.

14. Contact Us

If you have questions about an order, delivery, cancellation, withdrawal, or refund, contact us using the details below:

Operator: Emilis Jarašūnas
Trading name: Darkidox
Individual activity certificate No.: 1547229
Business address: Vytauto g. 263, LT-77182 Šiauliai, Lithuania
Email: support@darkidox.com
Website: darkidox.com
Live Chat: available on darkidox.com