How Darkidox works
Choose your items, complete checkout and contact us in live chat. We verify your order and guide you through the delivery from start to finish.
What you need to claim your order
Keep these details ready after checkout so we can find and deliver your order quickly.
Checkout email
The email address you entered when placing the order.
Order number
The number shown after checkout and in your confirmation email.
Game details
Your username or IGN only when it is required for delivery.
From checkout to delivery
Follow these five steps to purchase and receive your digital items.
Choose your game and items
Open a game catalogue, select the items you want and choose the correct quantity. Add everything to your cart before continuing.
Check the item name and quantityComplete checkout
Review your cart, enter a valid email address and complete payment. Use an email you can access because it is needed to verify your purchase.
Double-check your email addressSave your order details
After successful payment, your order number appears on the confirmation page and is normally sent to your email automatically. Keep it ready for support.
Check your spam folder if neededContact us in live chat
Open the chat bubble and tell us that you want to claim your order. Send the order number and the same email address used at checkout.
Follow the instructions and receive your items
We verify the payment and explain the delivery method for your game. You may need to provide your username or IGN, join the game or list an item on a marketplace. Follow the instructions in chat and enjoy your order.
Never share your password or verification codeWhat should I send in live chat?
Use this simple format. It gives us everything needed to locate your order without unnecessary questions.
- Your order number
- The email used at checkout
- The game you purchased for
- Your username or IGN, if requested
Order: #1234
Email: name@example.com
Game: Murder Mystery 2
Delivery depends on the game
Our support agent confirms the exact method in chat after checking your order.
Roblox games
Items may be delivered through an in-game mailbox or direct trade. We will tell you whether you need to join the game.
DonutSMP
Money is delivered using the supported in-game method, such as the /pay command. Have your correct IGN ready.
Standoff 2
Delivery is completed through the in-game marketplace. Support will explain exactly what to list and what to do next.
Common delivery questions
Where can I find my order number?
It is shown on the order confirmation page after checkout and in the order email sent to the address you entered.
What if I did not receive the confirmation email?
Check your spam or junk folder first. If it is not there, contact us and provide the email used at checkout so we can help locate the order.
How long does delivery take?
When our fulfilment team is online, orders are normally delivered within 20 minutes. If the team is offline, delivery may take up to 12 hours.
Do I need to be online in the game?
It depends on the game and delivery method. Direct trades require you to be online, while some mailbox deliveries do not. Support will confirm this in chat.
Can I contact support before purchasing?
Yes. If you are unsure about an item, quantity or delivery method, open live chat and ask us before placing the order.
What happens after I send my details?
We verify your payment, confirm the delivery method and guide you through each remaining step until the order has been delivered.
Already paid? Claim your order
Have your order number and checkout email ready, then contact us in live chat.