Terms of Service

Last updated: August 31, 2026

These Terms of Service (“Terms”) govern your access to and use of darkidox.com, including our website, store, digital products, delivery services, customer support, and related features (collectively, the “Services”).

Throughout these Terms, “Darkidox,” “we,” “us,” and “our” refer to the operator of Darkidox. “You,” “your,” and “customer” refer to any person who accesses the website, places an order, receives a digital item, or otherwise uses the Services.

By accessing our website, creating an account, placing an order, or using the Services, you agree to these Terms, our Refund Policy, Privacy Policy, and other policies displayed on the website.

If you do not agree to these Terms, you must not use the Services or place an order.

1. About Darkidox

Darkidox is an independent online store offering digital in-game items and related delivery services for supported third-party games and platforms.

Darkidox is operated by:

Operator: Emilis Jarašūnas
Trading name: Darkidox
Legal form: Individual activity under a certificate registered in Lithuania
Individual activity certificate No.: 1547229
Business address: Vytauto g. 263, LT-77182, Šiauliai, Lithuania
Email: support@darkidox.com

2. Independent Store and No Affiliation

Darkidox is an independent third-party store.

Darkidox is not owned, operated, sponsored, authorized, endorsed by, or affiliated with Roblox Corporation, Microsoft, Mojang, Standoff 2, Axlebolt, any individual game developer, server operator, publisher, platform owner, or other third-party rights holder.

All third-party game names, item names, trademarks, logos, and related references belong to their respective owners. References on our website are used only to identify compatible games, platforms, and digital items and do not imply endorsement or affiliation.

3. Nature of Our Products

Products sold through Darkidox are digital in-game items or related digital fulfillment services. They are delivered electronically and are not physical goods.

Depending on the product, delivery may take place through:

• an in-game trade;
• gifting;
• transfer to a provided game account or character;
• joining a specified game or server;
• another delivery method described on the product page or communicated by support.

Digital items may be subject to third-party platform rules, trading restrictions, inventory limitations, cooldowns, account restrictions, game updates, outages, or moderation actions outside our control.

4. Eligibility and Minors

To place an order, you must be legally capable of entering into a binding contract.

If you are under 18 or under the age of legal majority in your country, a parent or legal guardian must review and consent to the purchase and these Terms.

A parent or legal guardian who permits a minor to use the Services is responsible for the minor’s purchases, conduct, and compliance with these Terms.

By placing an order, you confirm that:

• you are legally permitted to make the purchase;
• you are using your own payment method or have the payment holder’s permission;
• all information you provide is accurate and complete; and
• the purchase does not violate applicable law.

5. Customer Accounts

Some website features may require a Darkidox account.

You are responsible for:

• providing accurate account information;
• keeping your login credentials secure;
• all activity conducted through your account; and
• notifying us promptly if you suspect unauthorized access.

You must not share, sell, transfer, or misuse a Darkidox account in a way that creates fraud, security, or payment risk.

We may suspend or restrict an account where we reasonably believe it has been compromised or used in violation of these Terms.

6. Product Information and Availability

We make reasonable efforts to display accurate product names, descriptions, quantities, images, prices, and delivery information.

Digital item availability may change quickly. An item displayed on the website may become temporarily unavailable because of inventory changes, game updates, trading restrictions, or circumstances outside our control.

Product images are provided for identification and illustration. Minor visual differences caused by game updates or platform presentation do not necessarily mean that an item is materially different from its description.

We do not guarantee that a digital item will retain a particular market value, rarity, demand, appearance, function, or availability after purchase.

7. Orders and Contract Formation

By submitting an order, you offer to purchase the selected product under these Terms and the information displayed at checkout.

After an order is submitted, you should receive an electronic acknowledgement or confirmation. We may perform payment, inventory, security, or fraud checks before completing delivery.

We may cancel an order before delivery where:

• payment was not successfully authorized;
• the item is unavailable;
• the displayed price or product information contains an obvious error;
• delivery is technically impossible;
• required verification cannot be completed;
• we reasonably suspect fraud or unauthorized payment; or
• fulfilling the order would violate applicable law or create a serious security risk.

If we cancel a paid order before delivery, we will issue a refund to the original payment method unless another lawful resolution is agreed with the customer.

8. Prices, Payments, and Taxes

Prices are displayed in the currency shown on the website or at checkout.

The total payable amount, including any applicable taxes or disclosed charges, will be shown before the customer completes the purchase.

Payments may be processed by third-party payment providers. By using a payment method, you may also be subject to the provider’s terms and privacy practices.

You confirm that you are authorized to use the selected payment method.

We may correct an obvious pricing error. If an error affects a completed but undelivered order, we will notify the customer and offer the choice to:

• pay the correct price;
• select an available alternative; or
• cancel the order and receive a refund.

We will not request additional payment after delivery solely because we later decide that the item should have been priced higher.

9. Fraud Prevention and Verification

We may review orders for fraud, unauthorized payment, refund abuse, chargeback abuse, or other security risks.

Where reasonably necessary and proportionate, we may request additional confirmation before delivery. Failure to complete a reasonable verification request may result in delay, cancellation, and refund of the order.

Darkidox will never require your game account password to deliver an order. Do not send passwords, full payment card information, authentication codes, recovery codes, or other sensitive login credentials through live chat or email.

We may delay, cancel, or refuse an order where we reasonably believe it involves fraud, stolen payment information, account misuse, or unlawful activity.

10. Customer Delivery Information

You are responsible for providing complete and accurate delivery information, including, where applicable:

• your email address;
• game or platform;
• username or account name;
• character name;
• server;
• selected product;
• order number; and
• other information reasonably required for delivery.

You must check this information carefully before submitting the order.

If you provide incorrect information and the item is delivered to the destination you supplied, recovery, replacement, or refund may not be possible.

If you notice an error before delivery, contact support@darkidox.com immediately. We will attempt to correct it but cannot guarantee that changes will be possible after fulfillment has started.

11. Customer Cooperation

Delivery may require you to:

• respond to our message;
• be online at an agreed time;
• join a game or server;
• accept a friend request, invitation, trade, or gift;
• have sufficient inventory capacity;
• remove an account or trading restriction; or
• follow reasonable delivery instructions.

You must cooperate reasonably with the delivery process.

Delivery delays caused by missing information, customer unavailability, failure to respond, or failure to complete a required step will not count toward the active delivery period while we are waiting for the customer.

12. Delivery and 24-Hour Guarantee

Darkidox aims to complete eligible orders within 24 hours after:

• payment has been confirmed;
• complete and accurate delivery information has been received; and
• the customer is available to complete any required delivery steps.

The 24-hour delivery period is paused while we are waiting for the customer to respond, correct information, remove an account restriction, or complete another required action.

Delivery may also be affected by game outages, maintenance, trade cooldowns, platform restrictions, payment reviews, security checks, or other circumstances outside our reasonable control.

If an order has not been delivered within the applicable period, contact Darkidox Support. Available resolutions are described in our Refund Policy.

13. Completion and Delivery Evidence

An order may be considered delivered when the purchased digital item or service has been transferred, traded, gifted, accepted, redeemed, supplied, or otherwise made available to the destination provided by the customer.

To verify fulfillment and resolve disputes, we may retain relevant records, including:

• WooCommerce order details;
• payment confirmation;
• delivery information provided by the customer;
• emails and support conversations;
• timestamps;
• screenshots or recordings;
• trade or transfer confirmations;
• platform, account, character, or server identifiers; and
• internal fulfillment records.

These records may be used to investigate support requests, refund claims, payment disputes, and chargebacks.

Personal information contained in these records will be processed as described in our Privacy Policy and applicable data protection law.

14. Unclaimed Orders

An order may be treated as unclaimed where delivery cannot be completed because the customer:

• does not respond;
• is unavailable;
• provides incomplete or incorrect information;
• does not follow the required delivery steps; or
• otherwise prevents fulfillment.

In these circumstances, the 24-hour delivery period will be paused.

We may send reminders using the email address or other contact details associated with the order. Customers are responsible for checking their inbox and spam or junk folders.

If an order remains unclaimed for 14 days after our first documented delivery attempt, we may cancel the undelivered order and refund it to the original payment method.

Store credit may be provided instead only if the customer voluntarily agrees.

An order that has already been successfully delivered is not considered unclaimed merely because the customer does not reply or confirm receipt.

15. Refunds, Replacements, and Cancellations

Refunds, replacements, redelivery, cancellations, and unclaimed orders are governed by our Refund Policy.

Due to the nature of digital in-game items, purchases are generally final after successful delivery because delivered items may be impossible to recover, revoke, or verify as unused.

This does not remove any mandatory rights available under applicable consumer law.

Where an issue can be corrected promptly and reliably, we may offer correction, replacement, or redelivery before issuing a refund.

Nothing in these Terms permits us to replace a legally required monetary refund with store credit without the customer’s agreement.

16. EU and EEA Right of Withdrawal

Customers located in the European Union or European Economic Area may generally have a 14-day statutory right to withdraw from certain distance contracts.

Special rules apply to digital content not supplied on a physical medium and to fully performed digital services.

Where legally applicable, we will ask the customer to:

• expressly request that fulfillment begin before the withdrawal period expires; and
• acknowledge that they may lose their right of withdrawal once the legal conditions for that loss have been satisfied.

Such consent and acknowledgement must be provided through the method shown during checkout. Acceptance of these Terms alone does not replace a separate consent where one is legally required.

We will provide the required contractual confirmation in a durable format, such as email.

Nothing in this section removes statutory remedies where an order is not supplied, is defective, or does not conform to the contract.

Further information about withdrawal requests is provided in our Refund Policy.

17. Third-Party Platform Risks

Darkidox relies on third-party games, servers, platforms, trading systems, and payment providers that we do not own or control.

To the extent permitted by law, Darkidox is not responsible for losses caused solely by:

• game or platform outages;
• trade restrictions or cooldowns;
• account bans, suspensions, warnings, or limitations;
• inventory restrictions;
• game updates or changes to item functionality;
• removal, rollback, or modification of items by a third party;
• loss of access to the customer’s game account;
• changes to third-party rules; or
• another action taken by a game developer, publisher, server operator, or platform.

Customers are responsible for reviewing and following the terms and rules applicable to their game and platform accounts.

Purchasing from Darkidox does not guarantee that a third-party platform permits the transaction or that it will not later change its rules.

This section does not exclude responsibility that cannot lawfully be excluded, including responsibility for Darkidox’s own failure to supply the order as agreed.

18. Prohibited Conduct

You must not:

• use stolen or unauthorized payment information;
• provide false or misleading information;
• impersonate another person;
• submit fraudulent refund or chargeback claims;
• attempt to receive the same order more than once;
• manipulate, falsify, or conceal delivery evidence;
• exploit website, pricing, discount, or delivery errors;
• interfere with website security or operation;
• introduce malware or malicious code;
• scrape or overload the website using unauthorized automated methods;
• harass, threaten, abuse, or spam our support team;
• violate applicable law or third-party rights; or
• use the Services for fraudulent or unlawful activity.

We may restrict access, refuse future service, cancel undelivered orders, or preserve and disclose relevant evidence where reasonably necessary to investigate prohibited conduct, comply with law, or protect legal rights.

Any refund following cancellation will be handled according to the Refund Policy, payment provider rules, and applicable law.

19. Chargebacks and Payment Disputes

If you experience a problem, contact Darkidox Support before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

Nothing in these Terms prevents a customer from exercising lawful rights through their bank or payment provider.

However, knowingly filing a false or abusive dispute for an order that was correctly authorized and successfully delivered is prohibited.

When responding to a payment dispute, we may provide relevant evidence to the payment processor, issuing bank, card network, fraud-prevention provider, or other authorized party, including:

• order and payment information;
• acceptance of applicable policies;
• customer communications;
• delivery information;
• timestamps;
• screenshots or recordings; and
• trade or transfer confirmation.

Where permitted by law, we may refuse future service to customers who submit fraudulent or bad-faith payment disputes.

20. Reviews, Feedback, and Customer Submissions

Any review or testimonial you submit must reflect your genuine experience and must not be false, misleading, unlawful, or infringe another person’s rights.

If you voluntarily submit a review, screenshot, image, video, or testimonial specifically for publication, you grant Darkidox a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and promote that submitted material in connection with Darkidox.

We will not publish personal information, private communications, usernames, or identifying order details for promotional purposes without an appropriate legal basis or permission.

You confirm that you have the right to submit any content you provide.

We may refuse or remove content that is fraudulent, abusive, irrelevant, unlawful, contains sensitive information, or violates third-party rights. We will not misrepresent genuine customer reviews.

21. Darkidox Intellectual Property

Unless otherwise stated, the Darkidox name, original logo, website design, original graphics, written content, and other original materials are owned by or licensed to the operator of Darkidox.

You may not copy, reproduce, distribute, sell, modify, scrape, mirror, or commercially exploit our original content without written permission, except where permitted by law.

Third-party game names, item names, artwork, trademarks, and other intellectual property remain the property of their respective owners.

Reports concerning intellectual property are handled under our DMCA & IP Policy.

22. Third-Party Links and Services

Our website may contain links to third-party websites, games, payment providers, applications, or services.

We do not control third-party services and are not responsible for their separate content, availability, security, terms, or privacy practices.

Customers should review the applicable terms and privacy policies before using a third-party service.

23. Website and Service Availability

We may maintain, modify, update, suspend, or discontinue parts of the website or Services where reasonably necessary.

We do not guarantee that the website will always be uninterrupted or free from technical errors. We will make reasonable efforts to correct material issues affecting paid orders.

Temporary website unavailability does not affect rights or obligations relating to orders already accepted.

We may change products, prices, features, and delivery methods for future purchases. Such changes will not retrospectively alter the agreed price or essential conditions of an existing order without a lawful basis and, where necessary, the customer’s agreement.

24. Disclaimers and Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including mandatory consumer rights or liability for fraud, intentional misconduct, gross negligence, death, or personal injury where applicable.

To the maximum extent permitted by law, Darkidox is not liable for indirect or unforeseeable losses caused by third-party platforms, game changes, customer account restrictions, or customer failure to follow accurate delivery instructions.

Darkidox is responsible for providing the product or service described in the confirmed order.

Where legally permitted, Darkidox’s total liability relating to a particular order will not exceed the amount paid for that order. This limitation does not apply where applicable law provides the customer with a greater mandatory remedy.

Nothing in this section affects the customer’s right to an appropriate remedy where digital content or a digital service is not supplied or does not conform to the contract.

25. Suspension, Refusal, and Termination

We may suspend an account, restrict access, or refuse future service where we reasonably believe a customer has:

• violated these Terms;
• engaged in fraud or unlawful activity;
• used an unauthorized payment method;
• abused refunds, promotions, support, or chargebacks;
• threatened or harassed staff; or
• created a serious security or legal risk.

Where we cancel an undelivered paid order, any refund will be handled according to the Refund Policy and applicable law.

Termination does not remove rights or obligations that arose before termination, including payment obligations, refund rights, dispute evidence, intellectual property rights, and legal compliance obligations.

26. Complaints and Informal Dispute Resolution

Customers should first submit complaints to:

Email: support@darkidox.com
Website: darkidox.com

Please include your name, order email address, order number, description of the issue, relevant evidence, and the resolution requested.

We will examine consumer complaints free of charge and provide a reasoned written response within 14 calendar days where required by Lithuanian law.

If a consumer dispute cannot be resolved directly, an eligible consumer may contact the Lithuanian State Consumer Rights Protection Authority (VVTAT) or another competent consumer dispute resolution body.

More information is available at vvtat.lrv.lt.

27. Governing Law

These Terms and contracts concluded through Darkidox are governed by the laws of the Republic of Lithuania.

If you are a consumer residing in another country, this choice of law does not remove mandatory consumer protections provided by the law of your country of residence where those protections legally apply.

Nothing in these Terms prevents a consumer from bringing a claim before a court or competent consumer dispute resolution body where applicable law permits.

28. Changes to These Terms

We may update these Terms for future use of the Services to reflect legal, technical, security, or operational changes.

The “Last updated” date indicates the current version.

Material changes will not retrospectively reduce rights relating to an order already placed unless the change is required by law or expressly agreed with the customer.

Continued browsing alone will not be treated as acceptance of a material change to an already concluded purchase contract.

29. Severability and No Waiver

If any provision of these Terms is found unlawful or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

If we do not immediately enforce a provision, this does not permanently waive our right to enforce it later.

30. Entire Agreement

These Terms, together with the confirmed order information, Refund Policy, Privacy Policy, and any other policy expressly incorporated into the purchase, form the agreement between the customer and Darkidox concerning the order.

If information on a specific product page or confirmed order directly conflicts with a general provision of these Terms, the more specific information will apply to that order, unless it unlawfully reduces a mandatory consumer right.

31. Contact Information

Questions about these Terms, orders, refunds, withdrawals, complaints, or support requests should be sent to:

Operator: Emilis Jarašūnas
Trading name: Darkidox
Individual activity certificate No.: 1547229
Business address: Vytauto g. 263, LT-77182, Šiauliai, Lithuania
Email: support@darkidox.com
Website: darkidox.com