Common Questions
Find quick answers before contacting support.
How do I receive my items?
Follow the instructions shown in your order details or confirmation email. Delivery is normally completed through a secure in-game trade, and the exact steps may vary by game.
How long does delivery take?
Delivery time depends on the game, item availability and the delivery method. Check the instructions provided with your order. If the order appears unusually delayed, contact support and include your order number.
Where can I find my order number?
Your order number is included in the confirmation email. If you created an account, you can also find it under My Account → Orders .
I entered the wrong username. What should I do?
Contact support as soon as possible. Include your order number, the email used for the order and the correct in-game username. A username may no longer be changeable after delivery has been completed.
I have not received my items. What should I do?
Check your confirmation email, spam folder and order instructions first. Make sure that in-game joins and trades are enabled when required. If you are still waiting, contact support with your order number and in-game username.
What payment methods do you accept?
The currently available payment methods are displayed during checkout. Available options may depend on your country, currency and payment provider.
Why was my payment declined?
Check that your payment details are correct and that sufficient funds are available. You may try again once or contact your bank or payment provider. Darkidox support cannot approve a declined payment or view your full card details.
Can I request a refund?
Refund eligibility depends on the order status and the Refund Policy . Contact support with your order number if you believe your order qualifies for a refund.
Is Darkidox safe to use?
For your protection, use only darkidox.com and official Darkidox support addresses. Follow the delivery instructions shown with your order and never share passwords or verification codes.
Will Darkidox ever ask for my password?
No. Darkidox will never ask for your Roblox password, game password, email password or verification codes. Delivery only requires the information specifically needed to complete your in-game order.
How are in-game trades completed?
After checkout, follow the instructions provided with your order. When a trade is required, the purchased items are sent through the relevant game's trading system. The exact process may differ between games.
What information should I provide to support?
Include your order number, the email used for the order, the relevant game and username, and a clear description of the problem. Add a screenshot if it helps explain the issue.
Never send passwords, verification codes or full payment card details.
Still need help?
Choose the best way to contact our support team.
Please include:
- Your order number
- The email used for your order
- The relevant game and in-game username
- A clear description of the problem
- A screenshot, if it helps explain the issue
Never send us your password, verification codes, or full payment card details.